Terms of Business Agreement:
General Insurance - Commercial Clients

Arnold Fisher Insurance Services Limited is authorised and
regulated by the Financial Services Authority (FSA) and is bound
by the FSA rules. Our FSA register number is 308928. You can
check our permitted business on the FSA register by visiting the
FSA’s website www.FSA.gov/register or contacting them on 0845
606 1234.

Status and Services Provided
For the purpose of the following types of insurance we offer
our exclusively negotiated products arranged by Arnold Fisher
Insurance Services Limited and underwritten by Royal &
SunAlliance Plc:- Tour Operators Liability Insurance, ABTA Travel
Agents Office Combined Insurance, Travel Agents Office Package
Insurance and Tour Operators Office Insurance.

For all other ranges of insurance we deal with a panel of insurers.
We have selected these insurers as they offer quality service and
meet our security requirements. A list of insurers in our panel can
be provided on request.

Our service includes advising you on your insurance needs,
arranging your insurance cover to meet your requirements and
helping you with any subsequent event or alteration to your
insurance that we have placed on your behalf.

It is also our intention to provide you with sufficient information
in a comprehensive and timely manner to enable you to make a
balanced and informed decision about your insurances.

Ownership
Alan Turner Limited owns 100% of our share capital.

Remuneration
In general we are remunerated by brokerage from insurers. In
certain circumstances, we may charge a fee for insurance related
activities. Where we propose to charge such a fee we shall agree
the basis and amount with you in advance of the transaction. We
will also agree with you the basis of our remuneration for services
outside the scope of this agreement.

We do on occasion receive from insurers and others a payment
based on the performance of our total portfolio of business.

Under the FSA Rules our Client’s money may be held in a
statutory or non-statutory trust account. It is our practice to hold
Client Money in a non-statutory trust account, for which we are
required to obtain your informed consent. The aim of the non-
statutory trust is to protect clients in the event of the failure of the
firm, or the failure of the bank or a third party with whom money
may be held. In such circumstances, the firm’s general creditors
should not be able to make claims on client money, as it will not
form part of the firm’s property.

Service Team
We will nominate a specific service team to work on your behalf
and provide full details of their location, contact numbers and
email addresses for your ease of reference. If at any time you
wish to change the members of this team we will make every
effort to accommodate your wishes. We may also wish to make
changes to the team to reflect promotions and allow our staff to
take on new opportunities. We will inform you of any changes.

We aim to act with due skill, care and diligence. We take pride
in the quality of our staff and invest in the continual development
of their skills. You can expect your team to be knowledgeable
in insurance and their designated area of expertise.

Disclosure of Information
The doctrine of utmost good faith applies to all contracts of
insurance and to all negotiations on the placing of new risks as
well as the modification or renewal of existing policies.

It is important that you understand that any information,
statements or answers made by you to us or your insurer
are your responsibility and must be correct. Your attention is
particularly drawn to the importance of the declaration and
signature on any Insurer’s Proposal Forms as any failure to
disclose facts material to the insurance or any inaccuracies in
your answers may invalidate your insurance cover in part or
in whole.

Facts material to the insurance are matters or information which
may influence your Insurer as to the acceptability or otherwise
of your Proposal or Renewal and must be disclosed at the earliest
opportunity and certainly at each Renewal. You are advised to
keep copies of documentation sent to or received from us for
your own protection. Please do consult us if you are in doubt on
any aspect.

Documentation
With your consent we reserve the right to retain certificates or
other policy documentations at this office until all payments
due under the policy have been made. Any agreed facilities for
payment of premiums by instalments through us will be the
subject of a written agreement, which will include authority to
retain certificates of insurance or other policy documents until all
payments have been received. By accepting this agreement, you
agree that delivery of any certificates of insurance to us shall
constitute delivery to yourself in accordance with statute law.
Should we withhold any documents we will ensure you receive
details of your insurance cover.

Retention of Documents
We will retain appropriate documents relating to business effected
on your behalf in electronic or paper format for up to seven years
after the expiry of the relevant policy of insurance. However, for
certain types of insurance cover it is possible that a claim may be
made against a policy long after this period. Please therefore
keep such documents in a secure place. Certificates of Employers’
Liability must be kept for a minimum of 40 years.

Security
We will take appropriate steps to make sure that any money,
documents, other property or information that we handle or hold
for you is secure.

Quotations
When offering you a quotation we shall advise you of the period
for which it is valid.

Instructions
We prefer instructions to be given to us in writing, to avoid any
possible disputes. If any instructions are given verbally then they
should be confirmed to us in writing.

Confirmation of Cover
We will provide you with written confirmation and details of the
insurance that has been effected on your behalf, as well as the
insurers who have subscribed to the risk. Please check the details
to ensure that they meet your needs. If there are discrepancies,
please contact us immediately.

Proposal Forms
For certain classes of insurance a proposal form or questionnaire
will be required by your insurers. This form should be completed
and signed by you or the policyholder.

Premiums

In order to ensure that cover is effected, premiums must be paid
by the due dates specified within our accounting documentation.
We will advise you at the earliest opportunity during the placing
process if insurers have imposed a premium payment warranty
or a premium payment condition. It is not our practice to accept
in cash any premiums in excess of £250.

Claims
In order to meet policy conditions it is essential that all claims are
notified to Arnold Fisher Insurance Services Limited promptly and
that all material facts are disclosed in order for us to inform
insurers. Once insurers have agreed a claim, we will do all we
can to obtain prompt payment.

Bond calls are notified direct to the guarantors and are totally
outside of our control.

Complaints
If you should have any complaint about the advice you receive
or a product you have bought, please contact our Compliance
Officer at 5th Floor, Meridien House, 69-71 Clarendon Road, Watford, Hertfordshire, WD17 1DS or
telephone on 01923 236399. If we are unable to resolve a
complaint to your satisfaction you may have a right to take
your complaint to the Financial Ombudsman Service.

Client Protection
We are covered by the Financial Services Compensation Scheme
(FSCS). You may be entitled to compensation from the scheme
if we cannot meet our obligations. This depends on the type of
business and the circumstance of the claim. Insurance advising
and arranging is covered for 100% of the first £2,000 and 90%
of the remainder of the claim, without any upper limit. Further
information about the scheme is available from FSCS.

Third Party Rights
These terms of business exclude any rights which may be
conferred upon Third Parties by the Contracts (Third Party Rights)
Act 1999.

Scope and Timescale

This charter applies for the length of our appointment as your
insurance broker.

Statutory Rights
Your normal Statutory Rights are not affected by this agreement.

Governing Law
This agreement shall be governed by and construed in accordance
with the Laws of England and Wales.

Data Protection and Direct Marketing

INFORMATION HELD ABOUT YOU.

By accepting these Terms and Conditions of Business:

1. You agree that the information we hold about you can be held
on computer and/or paper files.

2. You agree that any information which you give us may be
disclosed to third parties (e.g. prospective insurers, co-brokers,
subsidiaries and subcontractors) for the purpose of processing
your application or to another firm upon the sale of all or part of
our business.

3. You agree that we may use the information that we hold about
you to contact you from time to time by post, fax, e-mail or
telephone to bring to your attention additional products or
services which may be of benefit to you.

4. You confirm you will obtain explicit permission from any
individual before giving us any data pertaining to them.

5. We agree that any consent given by you under paragraph 3
above may be withdrawn by you at any time by contacting our
Compliance Officer at 5th Floor, Meridien House, 69-71 Clarendon Road, Watford, Hertfordshire, WD17 1DS.
These terms of business come into effect when provided to you.

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